Shipping policy

Shipping & Delivery

All orders are shipped within 3 business days unless otherwise noted on the product page. We will contact you if there is a delay in shipping.
All shipping fees are non-refundable under any circumstances.
Orders are shipped with delivery confirmation and/or tracking information.

Once an order ships from dsptch.com, tracking becomes the customer’s responsibility. We are no longer responsible for the status of the package. Once the package leaves our warehouse, it is the carrier’s liability for delivery and tracking. For updates or claims related to shipping delays, please contact the carrier directly.

International Orders:
The customer is responsible for all applicable fees, duties, and taxes based on the laws and regulations of the destination country upon delivery. If these charges are not paid and the shipment is returned, the customer will be responsible for all return shipping costs and any related fees.
If a package is refused upon delivery or the customer fails to respond to the carrier’s attempts to contact for fees, the customer remains responsible for all return shipping costs, including any applicable fees and taxes to return the package to DSPTCH.

Washington State Orders:
Sales or use tax may apply to certain purchases delivered or sourced to Washington. Washington residents are required to file a use tax return if sales tax was not paid at the time of purchase. This requirement is mandated by Revised Code of Washington 82.13.020(2)(a)(i).