Policy

store policy

Shipping & Delivery

  • All shipping fees are not returnable under any circumstance.
  • All orders are shipped with delivery confirmation and/or tracking.  
  • Once an order ships from dsptch.com, tracking is expressly the customer’s responsibility. We are no longer responsible for the status of the package. Once the package leaves our warehouse, it is the carrier’s liability for tracking and delivery time.
  • All orders are shipped within 1-3 business days unless otherwise noted. We will contact you in the case there is a shipping delay.
  • For Domestic Express orders, please note that USPS requires 1 processing day.
  • To calculate the shipping cost, please add the product to the shopping cart and choose your exact location and shipping method.
  • INTERNATIONAL ORDERS:  The customer is responsible for any additional fees, duties and taxes that may apply based on the country's laws and regulations.  UPS Standard method may charge an additional brokerage fee to process customs.
  • WASHINGTON STATE ORDERS: Sales or use tax is due on certain purchases delivered or sourced to Washington. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i).
Returns & Replacements
  • You have 30 calendar days to return or exchange an item from the date you received it.
  • Your may use our return label. $12.95 will be deducted for return shipping. Create a return label here. Enter your order number starting with #.
  • All returns are subject to evaluation by DSPTCH. A restocking fee may be charged based on the condition of the item(s). 
  • All refunds will be applied to the original form of payment, excluding shipping costs and credit card fees, within 3 business days from the date of return.
  • Merchandise must be in its original un-used condition for a refund or exchange. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
  • If your item is in new and un-used condition, you may exchange your item for a different finish or product. If additional costs apply you will be contacted for your information, as we do not retain credit card information from our customers.
  • We will not assume responsibility for lost, stolen, or mishandled packages. You must file a claim with the carrier.

Lifetime Guarantee

  • DSPTCH products have a lifetime warranty.
  • This warranty covers defect in materials or workmanship and will be repaired at DSPTCH's discretion.
  • Damages not covered are those resulting from improper use/care, normal wear and tear, or cosmetic damages.
  • Please email info@dsptch.com with pictures to determine if your product qualifies under warranty.

privacy policy

This privacy policy discloses the privacy practices for www.dsptch.com.

This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data. 

  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information. 


Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. 
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 


Your Access to and Control Over Information 



You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data. 


Security 


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. 
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. \ 
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. 


Cookie 


A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We may set and use cookies to identify which pages are being used. This helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.  


Updates


Our Privacy Policy may change from time to time and all updates will be posted on this page. 


If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at info@dsptch.com.