Terms & Conditions

Faqs Store Policy Lifetime Guarantee Privacy Policy

Faqs

Are your bags waterproof?

No, waterproof means completely sealed and can be submerged in water so ours do not meet this criteria. Our fabric includes DWR coating meaning the exterior layer and interior lining will both repel water. Our bags are certainly suitable for rainy weather, but in heavy downpour or prolonged exposure to rain, there will be some moisture in the bag.

It has not been problematic for our customers and no reported damage has ever occurred to electronics within the bag.

What does the lifetime guarantee cover?

The lifetime guarantee covers manufacturing defect or issues with the materials that are within reasonable use expectations. We will work with you to try to reach a suitable solution if you have any issues with the product. Please contact us with your issue and we'll get back as soon as possible.

How do you determine your prices?

Our products are made in the US in small batches, meaning that yes, our costs tend to be a bit higher. However, we can assure you that the quality and durability of our products will ensure they deliver value and will be worth the expense. The cost also helps cover the lifetime guarantee aspect, so that you can rest assured we will sort out any issues you may have with our products during its lifetime.

Do you have an ambassador program?

We sure do.

Store Policy

Shipping & Delivery

  • All orders are shipped within 3 business days unless otherwise noted on product page. We will contact you in the case there is a shipping delay. 
  • All shipping fees are not returnable under any circumstance.
  • All orders are shipped with delivery confirmation and/or tracking.  
  • Once an order ships from dsptch.com, tracking is expressly the customer’s responsibility. We are no longer responsible for the status of the package. Once the package leaves our warehouse, it is the carrier’s liability for tracking and delivery time.
  • INTERNATIONAL ORDERS: The customer is responsible for any additional fees, duties and taxes that may apply based on the country's laws and regulations. 
    • WASHINGTON STATE ORDERS: Sales or use tax is due on certain purchases delivered or sourced to Washington. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i).

    Returns & Replacements

    • You have 30 calendar days to return or exchange an item from the date you received it unless the item is final sale.
    • Merchandise must be in its original un-used condition for a refund or exchange. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Please email us at info@dsptch.com for return authorization.
    • Partial returns of product add-ons will be adjusted based on the items returned. If the main product is returned, the add-ons will become full-price and the amount will be deducted from the refund. If the add-ons are returned, the reduced price will be refunded.
    • Send your item(s) back to us with the prepaid shipping label that we'll provide. We'll automatically deduct the fee from your refund.
    • All returns are subject to evaluation by DSPTCH. A restocking fee may be charged based on the condition of the item(s). Final Sale items are non-returnable and do not qualify for exchanges or returns. 
    • All refunds will be applied to the original form of payment, excluding shipping costs, within 7 business days from the date of return.
    • We will not assume responsibility for lost, stolen, or mishandled packages. You must file a claim with the carrier.

    Pricing

    • Price Adjustment requests will be honored if the item was purchased at full price and if we permanently discount the item within 14 days of your order placement. Our ability to adjust prices is subject to the following terms and conditions:
          • The item must be available, identical in color and size
          • We will only make one price adjustment per item
          • Items originally purchased at a sale price are excluded from price adjustments
          • Promotion codes cannot be applied to previous purchases
          • Price adjustments will be credited back to the original form of payment used to purchase the item
    • To request a price adjustment, email us at info@dsptch.com.

    Lifetime Guarantee

    DSPTCH products have a lifetime warranty. This warranty covers defect in materials or workmanship and will be repaired at DSPTCH's discretion. Damages not covered are those resulting from improper use/care, normal wear and tear, or cosmetic damages.

    Please email info@dsptch.com with proof of purchase and pictures to determine if your product qualifies under warranty.

    Privacy Policy

    This privacy policy discloses the privacy practices for www.dsptch.com.

    This privacy policy applies solely to information collected by this web site. It will notify you of the following:

    1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
    2. What choices are available to you regarding the use of your data. 

    3. The security procedures in place to protect the misuse of your information.
    4. How you can correct any inaccuracies in the information. 


    Information Collection, Use, and Sharing 


    We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. 
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 


    Your Access to and Control Over Information 



    You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

    • See what data we have about you, if any.
    • Change/correct any data we have about you.
    • Have us delete any data we have about you.
    • Express any concern you have about our use of your data. 


    Security 


    We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. 
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. 


    Cookie 


    A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We may set and use cookies to identify which pages are being used. This helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.  


    Updates

    
Our Privacy Policy may change from time to time and all updates will be posted on this page. 


    If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at info@dsptch.com.